Book Online Now Raleigh Office: 919-934-7800 Toll Free: 877-934-7880
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Frequently Asked Questions

  1. Why ABC Worldwide Chauffeured Transportation?
  2. How do I open a corporate or personal account?
  3. How do I make an online reservation?
  4. Can I modify my account information online?
  5. Is your online reservation system secure?
  6. What standards are in place to ensure the complete safety, security and privacy of the passengers?
  7. If unable to locate my chauffeur who should I contact?
  8. How can I modify a reservation if my schedule changes?
  9. How many hours before my pick-up should I notify the office if my schedule changes?
  10. Who do I contact if I need to cancel a reservation?
  11. What is your cancellation policy?
  12. What payment methods are accepted?
  13. Can I use a debit card to pay for services?
  14. What is a credit card authorization?
  15. What are your airport pick-up procedures?
  16. How many hours in advance should I arrive at the airport before my flights departure?
  17. How long will it take to get a trip receipt?
  18. How do I request a trip receipt?
  19. Who do I contact if I have a question on a bill?
  20. Who do I contact if I am dissatisfied with the service?
  21. What is travel time (garage to garage billing)?
  22. When is garage time implemented as a charge?
  23. Do you allow smoking in any of your vehicles?
  24. Is a deposit required when we book one of your vehicles? How much of a deposit is required at the time of booking?
  25. What if we accidently leave personal effects in one of ABC Worldwide vehicles, how does one retrieve their personal belongings?

1. Why ABC Worldwide Chauffeured Transportation?

What a great question, what seperates ABC Worldwide from the rest of the pack? Great limousine companies aren’t created, they’re borne from a burning passion and desire from deep within to be the best at what you do every waking moment. At ABC Worldwide were not just hourly or salaried employees of the firm looking for a paycheck in lieu of hours worked. We are the work, business owners and true entrepreneurs that have a passion for delivering a level of exemplary service that is unparalleled by most. As the old adage goes, "we sleep, eat and breathe the business". We relish the day to day challenges and pitfalls of growing and incubating a business entity from its infancy and watching it as it begins to flourish.

My name is Jeffrey Bowles and I personally have nearly 20 years in the professional transportation and corporate limousine industry - first a chauffeur and then as a successful business owner that has taken care of many employees and their families over the years. As we all know new businesses stimulate the local and national economy and we as the producer of services depend on end users or consumers to purchase our goods and services. When we are capable of making great business decisions that will help bolster the local economy, then we must do our part. We certainly get it when our clients are afforded a level of exemplary unparalleled professionalism that is rarely attainable through many large service providers. Anybody with a car can call themselves a transportation company, but a transportation service means so much more than owning a vehicle.

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2. How do I open a corporate or personal account?

By simply contacting our Corporate Sales Department at (919) 934-7800 or by selecting the Corporate Account Application Form from the drop down Corporate Tab on our website and forwarding it via email to corporateaccounts@abclimoww.com. It really is just that simple, someone will begin to verify your information and send you’re a response with three business days.

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3. How do I make an online reservation?

By simply logging into your account with a username and password and scheduling your reservation or reservations. ABC Limo is your perfect choice for wedding limos, a party bus or a corporate transportation solution.

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4. Can I modify my account information online?

Absolutely, at your leisure not only can you update your profile, but you can make, modify or cancel your reservation along with retrieving trip tickets and invoices.

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5. Is your online reservation system secure?

We have established and maintain stringent security procedures to protect the confidentiality, security and integrity of your personal information. We use encryption, Secured Socket Layers (SSL), firewalls and we implement off-line security efforts to further protect this information. However, due to the inherent nature of the internet, third parties may unlawfully intercept or access transmissions or private communications. By using the website you authorize the exploitation of your personal information to the USA and its storage and use as specified above when you provide such information to us.

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6. What standards are in place to ensure the complete safety, security and privacy of the passengers?

Our rigorous and extensive Chauffeur Training and Safety program is used by many industry leaders to continuously train their pool of chauffeur talent. Our emphasis has always been geared to passenger safety, comfort, security and client discretion. Our chauffeurs while tenured are constantly training and learning to ascertain different certifications. Additionally we’re insured by a nationally accredited A-rated carrier for up to $1.5 million.

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7. If unable to locate my chauffeur who should I contact?

Call our 24 hour reservation center at (919) 934-7800 and speak to one of our Client Service Representatives, they will happily locate your chauffeur and coordinate a mutual meeting location.

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8. How can I modify a reservation if my schedule changes?

By immediately calling our 24 hour reservation center at (919) 934-7800 and speaking to one of our Client Service Representatives.

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9. How many hours before my pick-up should I notify the office if my schedule changes?

As soon as you are aware that your schedule has changed you should notify our office immediately at (919) 934-7800. As long as the chauffeured hasn’t been dispatched we can make the change with a minimal late cancellation fee. Chauffeurs are typically dispatched four hours from the actual pick-up time.

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10. Who do I contact if I need to cancel a reservation?

Call our 24 hour reservation center at (919) 934-7800 and speak to one of our knowledgeable and friendly Client Service Representatives. They will assist you in cancelling your reservation.

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11. What is your cancellation policy?

ABC Worldwide requires a 50% non-refundable deposit at the time of your initial booking. In the event that you need to cancel your reservation any amount that is paid above and beyond the 50% will be refunded provided the reservation is cancelled 24 hours in advance for local and national reservations and 48 hours in advance for international reservations.

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12. What payment methods are accepted?

ABC Worldwide accepts cash, most major credit cards, debit cards and company and pre-approved personal checks. The only card we don’t accept is American Express.

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13. Can I use a debit card to pay for services?

ABC accepts debit cards for the amount of scheduled services. ABC will automatically preauthorize your debit card for two additional hours on all hourly charters.

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14. What is a credit card authorization?

A credit card authorization is the amount that is either authorized and held and unavailable to the card holder, or the amount that is authorized and captured from the card holder's card.

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15. What are your airport pick-up procedures?

ABC Worldwide has two levels of airport service for meeting inbound arriving clientele.

  1. Our executive level of service is where the client calls the office upon their arrival to notify office personnel they are ready to meet their arriving vehicle. The chauffeur will then be notified to meet the client at their arriving outside curb location.
  2. Our most popular is the VIP meet and Greet where the chauffeur parks the vehicle and disembarks to meet and greet his arriving client with a sign at his/her arriving baggage claim area. This service has an additional cost of $35.00.

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16. How many hours in advance should I arrive at the airport before my flights departure?

Since the advent of September 11, 2001, the TSA recommended time to arrive for domestic flight departures is one and a half hours, while international flight departures require a minimum of two hours dependent upon the airport of departure.

Please remember proper identification is a must. All adults need either a photo ID issued by a government authority or two other forms of identification at least one of which must be issued by a government authority.

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17. How long will it take to get a trip receipt?

We take great pride in having our accounting department close out our client’s jobs within 24 hours from the time of service. It is important that we make our Administrative Assistants jobs effortless when booking are receiving bills or invoices for trip they set-up with ABC Worldwide.

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18. How do I request a trip receipt?

If you need a trip receipt simply call our office and anyone will forward the receipt to you immediately. Clients are also able to log in to their accounts on-line and retrieve a receipt on their own.

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19. Who do I contact if I have a question on a bill?

Contact the accounting department for any question or discrepancies that you have on your bill or invoice.

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20. Who do I contact if I am dissatisfied with the service?

The partners at ABC Worldwide are always available to their clients and welcome constructive insight on improving the overall level of service that is delivered to you. If we aren’t available to speak with a client at the time of your call you can leave us a voicemail message are you may opt to email us directly at jbowles@abclimoww.com or djackson@abclimoww.com. We will get back to you within 24 hours from the time of your initial call and assuredly we will satisfactorily resolve any concerns in service failure you may have.

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21. What is travel time (garage to garage billing)?

Travel time is the time it takes us to get to a pick-up location that isn’t in our immediate base of operations service area. A pick-up in Richmond, VA would have a travel time or garage time of three hours from our base of operation in Raleigh, NC.

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22. When is garage time implemented as a charge?

We implement the garage time when a client requests a pick-up that isn’t in our immediate geographical service area in relation to our base of operations.

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23. Do you allow smoking in any of your vehicles?

We prohibit smoking of any kind in any of our vehicles. If on an hourly charter and its imperative that you smoke, kindly ask your chauffeur and he/she will find a safe area for you and your party to disembark from the vehicle.

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24. Is a deposit required when we book one of your vehicles? How much of a deposit is required at the time of booking?

In order to reserve a vehicle from our extensive inventory, a 50% non-refundable deposit is required at the time of booking. The balance is due and payable in full 48 hours prior to the scheduled date of service. All mini bus and motor coach remaining balances are due and payable in full two weeks prior to the actual date of service.

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25. What if we accidently leave personal effects in one of ABC Worldwide vehicles, how does one retrieve their personal belongings?

ABC Worldwide takes great pride in scrutinizing their prospective chauffeur talent to include but not limited to police background checks as well as checking verifiable personal and employment references. Our chauffeurs are trained to do a thorough sweep of the vehicle at the end of service to ensure that any personal effects that may have been left behind are realized and given to their rightful owner.

In the unlikely event that the chauffeur misses any personal effects that are left behind, then it is the responsibility of the lawful owner to make arrangements to retrieve the item in question.

In the event the owner lives out of town then ABC Worldwide will simply send the item per the instruction of the lawful owner via any method they deem necessary. ABC Worldwide will not be responsible for any shipping cost or liability of the shipper.

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