Book Online Now Raleigh Office: 919-934-7800 Toll Free: 877-934-7880
Change font size: a a a

Terms and Policies

Liability

Bookings

Prices

Cancellation

Our policy is to avoid charging our client's cancellation fees where we can, however, there will be some occasions where either we or our affiliate has incurred costs in the provision of a service that is cancelled.

If a service is cancelled within two hours of the scheduled pick-up time, cancellation fees will apply:

Billing & Payment

Service Performance

Baggage

Passengers are at all times entirely responsible for the whereabouts and safekeeping of their luggage and other personal effects. We can accept no liability for loss or damage of any kind under any circumstances.

Passenger Restraint Systems

All vehicles provided by ABC Worldwide will be equipped with seatbelts and it’s the passenger’s exclusive responsibility to ensure they are worn at all times while in the vehicle.

We accept no liability for loss, damage, death or bodily injury that can be attributed to a passenger’s failure to wear a seatbelt or other restraint device that was available for their use and in working order.

When infants are travelling, it is the exclusive responsibility of the accompanying parent, guardian or caregiver to ensure that the infant is protected by a restraint system appropriate to the child’s age and size.

Damage to Vehicles

Passengers may be held liable for the cost of repairing damage caused to the vehicle which could not be attributed to reasonable wear and tear. Examples include but are not limited to:

Unacceptable Conduct

We reserve the right to terminate service provision at any time for any of the following reasons:

Invalidity

To the extent that any provision of this Agreement is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision shall be deemed not to be a part of this Agreement, it shall not affect the enforceability of the remainder of this Agreement nor shall it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

Making a Complaint

Should you need to complain about the service we have provided, you should do so with the Principals of the company or the Client Service Representative that organized the service or your nominated Account Manager. Should the matter not be resolved to your satisfaction, you can also escalate your complaint to the Owners of ABC Worldwide.

All complaints must be made within 5 days of service completion.

We will acknowledge receipt of your communication immediately and advise you when and how we will contact you again. We may need to ask you for further information so we can investigate your complaint thoroughly.

We will endeavor to resolve all issues within 2 working days however, it may sometimes take longer.

Our Privacy Policy

We are committed to responsible data management and subscribe to the principles of data protection legislation in the United States.

We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. The information provided by you is not available for sale or use by third parties.

We will make every reasonable effort to (to the extent that it is in our power to do so) to keep the details of the service and payment secure but we cannot guarantee that security breaches will never occur. Certain security measures may require your cooperation to implement and we will request your reasonable assistance where appropriate.

We will only use the personal information that we collect to administer and deliver our services and will only ever collect information that is completely relevant and never use it for anything other than for what is was collected for. We may have to share some information with third party companies or suppliers in the provision of the service but this will only happen if completely necessary and those companies are not permitted to use any of the personal information collected other than in the fulfillment of the service. We do not sell trade or rent your personal information to others. We never disclose information about a passenger to another individual or organization without your consent unless it is an emergency situation that requires it or we are legally required to do so.

We may use your personal information for market research, management reporting and to contact you for marketing purposes. Any contact we initiate will be in good faith and based on our reasonable and fair assessment of whether such contact might constitute an invasion of your privacy.

In using the web site, you consent to the collection and use of this information by us in the ways described above. If you have any further questions about our privacy policy or their implementations please contact us.